FAQs

The pipe burst created an immediate safety risk. Delaying repairs could have caused severe flooding, property damage, and road collapse. Emergency works were necessary to protect residents and infrastructure.

The closure is expected to last approximately 8-10 weeks. We’ll provide updates if this changes.

The infrastructure was monitored and maintained regularly. While aging pipes were identified, they were scheduled for renewal within the broader capital works program. The sudden failure accelerated the timeline.

The emergency works are estimated at $400,000. While emergency repairs can be more expensive than planned works, safety and risk mitigation are the priority.

Council is taking several steps to keep everyone informed:

• Direct Notifications: Letters and email bulletins with updates and timelines are being sent to residents and businesses in the affected area and the broader community. Subscribe to receive these updates.
• On-Site Updates: Signage is in place around the works zone to guide traffic and pedestrians.
• Digital Channels: Updates are being posted on Council’s website and social media platforms.
• Text Message: Opt-in to receive updates via text.
• Event Organisers: Council has contacted organizers of Spring on the Green to provide support and share accurate information.

If you know someone who needs to be kept in the loop but isn't currently receiving updates, please let us know by completing this short form.

As the situation evolves, we understand that there will be an ongoing impact on residents. We also understand that you, as the people who live, visit and work in our community are best placed to advise on our response.

Your feedback helps us understand how locals are using the area, where any further pain points may be and how we might be able to adjust our response.