FAQs

The closure is expected to last approximately 8-10 weeks. We’ll provide updates if this changes.

The pipe burst created an immediate safety risk. Delaying repairs could have caused severe flooding, property damage, and road collapse. Emergency works were necessary to protect residents and infrastructure.

The infrastructure was monitored and maintained regularly. While aging pipes were identified, they were scheduled for renewal within the broader capital works program. The sudden failure accelerated the timeline.

The emergency works are estimated at $400,000. While emergency repairs can be more expensive than planned works, safety and risk mitigation are the priority.

The situation developed rapidly. Once the pipe burst, immediate action was required to prevent further damage. We acknowledge communication could have been better and are reviewing our emergency notification process.

Absolutely. We understand the disruption and inconvenience this has caused. Our priority was public safety, and we are committed to improving how we communicate during emergencies.

Delaying repairs would have risked further flooding and road collapse, creating a much larger safety hazard. Emergency works were unavoidable.

Council is taking several steps to keep everyone informed:

• Direct Notifications: Letters and email bulletins with updates and timelines are being sent to residents in the affected area and the broader community.
• On-Site Updates: Clear signage is in place around the works zone to guide traffic and pedestrians.
• Digital Channels: Updates are being posted on Council’s website and social media platforms.
• Event Organisers: Council has contacted organizers of the community event to provide support and share accurate information.
• Dedicated Newsletter Updates: A phone number and email address are available for residents to ask questions or raise concerns.